Listen to this blog post:
by Winston Clements
When Robert talks about his job at the IRS mailroom in Atlanta, you can hear both pride and gratitude in his voice. Since 2008, he has been part of the team that keeps mail moving for one of the country’s busiest agencies. From processing packages to operating specialized machines, his role is both detailed and essential, and it has given him more than just a career.
Robert’s journey to the mailroom began with a chance meeting. His mother crossed paths with representatives from BDI, who encouraged him to explore an AbilityOne opportunity. At the time, Robert was working in customer service at Chick-fil-A, but the prospect of a new role with more stability felt like the right step forward. He took the leap, and it has shaped the last 17 years of his life.
The transition was not without challenges. Living with ADHD and autism, Robert initially struggled with organization and confidence. But with patient colleagues and the right support from his manager, he began to find his rhythm. Over time, he learned to manage his tasks more effectively, follow complex directions, and even master the Pitney Bowes machine used for certified and international mail. “I’ve grown a lot in this job,” he shared.
The impact goes far beyond the mailroom. Working in downtown Atlanta has given Robert not only a place to build his career but also an environment where he can socialize and attend events after work, something that is less accessible in the quieter suburbs where he lives. The job has also brought unexpected recognition. A few years ago, Robert was part of a group selected to travel to Washington D.C. where they received an award for excellent performance at work. For him, it was both a personal milestone and a sign that his dedication was being seen and valued.
Looking back, Robert describes AbilityOne as life changing. The workplace that once felt daunting has become a place where he can thrive. The program gives him financial stability, a sense of belonging, and the chance to keep improving. His message to others considering the program is simple: give it a try. “You’ll find support, you’ll make friends, and you’ll surprise yourself with what you can accomplish.”
