24/7 contact center.
With over 22 years of experience, Bobby Dodd Institute (BDI) is here to elevate your customer service and operations. We offer comprehensive contact center and switchboard solutions that put your customers first, ensuring efficiency and satisfaction. Whether you’re a large government agency or a small business, we’ll work with you to create a program that meets your specific needs, from holistic outsourced call center solutions to internal recruitment and training.
- Experts in Insurance and Healthcare Industries
- Enhanced Customer Experience
- Blended Inbound and Outbound Contact Center
- Issue Tracking System
- Culture of Coaching & Development
- Remote Readiness
- HIPAA, Privacy Act, FISMA, NIST, and FIPS Compliant
Our services.
24/7 Switchboard
Inbound and Outbound Contact Centers
Customized Recruitment and Training
Proven to succeed.
When you partner with BDI, you gain access to agents who quickly adapt to diverse call center environments while aligning with your company’s culture and values.
Our focus on professionally managed operations, superior customer service, and high retention rates ensures that both your customers and staff are well taken care of, delivering the positive results you need for continued success.
Contact us.
BDI is dedicated to providing employment opportunities and support to veterans and individuals with varying abilities, ensuring that everyone has an opportunity to succeed in the workplace. When you partner with BDI, you can feel confident knowing you’re making a positive impact by helping put people to work.
Reach out to learn more about the wide range of managed business services provided by BDI.